Now Hiring - Bus. Support Analyst- Sales Enablement in Towson, MD

Bus. Support Analyst- Sales Enablement -Remote

Make Your Mark. Shape Your Future.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of 60,000+ professionals globally who are making their mark on some of the world's most beloved brands, including DEWALT, CRAFTSMAN, STANLEY, BLACK+DECKER, CUB CADET and more.

The Job:

We are seeking a Business Support Analyst for our North America Sales & Marketing Division that is motivated and excited to help our sales team deliver outstanding results. The Business Support Analyst will be a key member of the CRM & Sales Technology Team. This role will assist the sales team with process and system issues, identify trends and patterns, and recommend changes to the Salesforce Product Owners. The successful candidate will serve as a critical support resource for the commercial team while helping to improve how we do business. As a Bus. Support Analyst you'll get to:

• Provide operational support, serving as the first tier of troubleshooting support for the sales team
• Identify and document common issues the sales team faces
• Recommend improvement targets and needs to the Product team
• Provide timely and high-quality support to commercial team members
• Seek ways to reduce complexity and frustration for Salesforce users
• Work cross-functionally with marketing, sales, operations, and IT as it relates to systems support
• Handle daily maintenance tasks associated with [please apply online] Develop and produce dashboards/reports surrounding customer opportunities, activities, new product trends, territory trends, and goal analysis, leveraging Salesforce and other systems
• Maintain business process documentation, issue playbooks, and user training material
• Act as a key player in our Operational training strategy of the team:

The Person:

You always strive to do a good job...but wouldn't it be great if you could do your job and do a world of good? You care about quality - at every level. You love to learn and grow and be acknowledged for your valuable contributions. You're not intimidated by innovation. In fact, you embrace it. You also have:

• Bachelor's Degree in Information Technology or a related field, or equivalent combination of education and work experience
• 1+ years CRM system user or admin experience - Salesforce.com preferred
• Systems knowledge or ability to learn quickly: [please apply online] SAP, Business Warehouse, Power BI
• Proven business analysis skills with Salesforce.com or other CRM application
• Highly Proficient in all Microsoft Office Software, especially MS Project, Excel, PowerPoint, Zoom and Microsoft Teams
• A desire to learn, grow in your career, work with other to accomplish amazing things, and leave things better than you found them

The Details

You'll receive a competitive salary and a great benefits plan:

• Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.
• Discounts on Stanley Black & Decker tools and other partner programs.

And More

We want our company to be a place you'll want to be - and stay. Being part of our team means you'll get to:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
• Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera®, and online university.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity, and inclusion.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What's more, you'll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We're more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We're visionaries and innovators. As successful as we've been in the past, we have so much further to go. That's where you come in. Join us!

#LI-Remote

#L1-AR2

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or any other protected characteristic.

We Don't Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you'll get the unique chance to impact some of the world's most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We're the World's largest tool company. We're industry visionaries. We're solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art "smart factory" products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Benefits & Perks

You'll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

What You'll Also Get

Career Opportunity: Career paths aren't linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development:
Our lifelong learning philosophy means you'll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because that's how the best work gets done. You'll find we like to have fun here, too.

Purpose-Driven Company:
You'll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

EEO Statement:
All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran's status or any other protected characteristic.